General terms & conditions
For our mutual benefit, please read our terms and conditions. Don't hesitate to contact us should you have any questions or need more information.
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Reservation can be made online on our website or in our mobile app. You mail also make a reservation by phone or email to our dispatch office. All orders require our confirmation before they become valid. Confirmation can be received by e-mail from our reservation system.
Orders must indicate customer and traveler identification, type of service, vehicle desired and the number of passengers.
Invoice & payment
Orders are invoiced after performed service has been completed and sent to a previously agreed address. General payment terms are 30 days from invoice date. If the services are agreed to be charged from a credit card, a copy of the card slip along with a copy of the original invoice is sent via mail to a previously agreed email address.
Cancellation, change & no-show policy
For all reservations a change fee or late cancellation fee will be charged to all reservations that are cancelled or changed within the minimum stated time and prior to the scheduled pick up time stipulated in the confirmation.
A no-show fee will always be charged in full according to your placed order.
To avoid a late cancellation or no-show fee, the reservation must be cancelled in accordance with the cancellation policy noted in your email confirmation. To do so you may either call +46 8 640 40 40 or cancel your reservation by email to firstname.lastname@example.org.
If you have difficulties locating your driver, please call H1 Limousine +46 8 640 40 40. Leaving the pickup location without notifying H1 Limousine will automatically result in a no-show fee.
When ordering a service that is performed by our affiliates the cancellation policy of the affiliate will apply.
We are operating with two types of rates.
When performing Hourly service we always calculate from the time our driver departs from garage and back. The numbers of billable hours that is shown in the estimate does not always reflect the exact billable amount.
To/from FBO or pick-up in connection with VIP service is always considered as "Hourly"
Transfer is a special rate considering what the market expects on certain specific routes, normally from/to airports and on local transportation. The service is a non-stop service and the cost for extra stops on the way will be shown on the billable amount.
Waiting time - Airport Transfers
Airport transfers allows for reasonable waiting time for passport and baggage delay. Waiting time is calculated from Actual Time of Arrival (ATA) control and is normally 30 minutes. Extra waiting time will be charged in 15 minute intervals according to the rate of the vehicle ordered.
Waiting time - Non-airport transfers
Customers are permitted 5 minutes waiting time after the scheduled pick-up time. After that the customer will be charged extra. Waiting time will be charged in 15 minute intervals according to the rate of the vehicle ordered.
Rates calculated prior to performed service are only an estimate of the cost of the services ordered. Wait time and/or additional services may change the final price.
Holidays in Sweden
Public holiday surcharge will apply with 30% on each specified rate for the following dates:
24/12 - 26/12
31/12 - 1/1
13th Day of Christmas
All services are charged in Swedish krona (SEK).
When travelling in Sweden all passengers are required by law to wear seatbelts. Wherever you are seated in a car; you have to wear your seatbelt. We may not transport more people in a car than the car has seats for. It is the driver’s responsibility to ensure that all passengers under 15 years of age have their seatbelts fastened.
When travelling with children in Sweden you have to consider the following. By law, all children who are shorter than 135 centimeters shall use a special protective device, that is to say a baby car seat, child car seat, booster seat or booster cushion. Until a child is around four years old, he or she is safer travelling facing the rear.
At the time for making a reservation it is the customer’s responsibility to inform H1 Limousine about the length and weight of the child that are bound to use a child seat. H1 Limousine will need this information to ensure that we have the proper device for your children.
Providing protective devices for children is a part of H1 Limousine’s service agreement and is free of charge provided that we have the information at the time you make your reservation. Neglecting to provide H1 Limousine with this information could cause you trouble and in worst case the service is charged as a no-show service.
Lost or misplaced items
H1 Limousine are not responsible for any lost or misplaced personal property or any other items left in any vehicle.
Cancellation of authorized guide is always charged normal booking fee and cancellations made later than 72 hours before confirmed start time are always charged in full.